Refund policy

At Purpose Healthcare Labs, we strive to ensure that our customers receive the highest quality healthcare and wellness products. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

1. Eligibility for Returns

• Products are eligible for return within 7 days of delivery.

• To be eligible, the product must be unused, unopened, and in its original packaging.

• Due to the nature of healthcare and consumable products, opened or used items cannot be returned or refunded.

• Damaged, defective, or incorrect products are eligible for a full refund or replacement.

2. Non-Returnable Items

• Opened or used supplements.

• Items purchased during clearance sales or with promotional discounts (unless damaged/defective).

• Gift cards and free samples.

3. Refund Process

• To request a return, please email us at [insert your support email] with your order number, product details, and reason for return.

• Once approved, you will receive return instructions.

• Refunds will be issued to the original payment method within 7–10 business days of receiving the returned product.

• Shipping charges are non-refundable, except in cases where the product was damaged, defective, or incorrect.

4. Replacement Policy

If you receive a defective, damaged, or wrong item, we will send you a replacement free of cost. Please notify us within 48 hours of delivery with photos of the issue.

5. Cancellations

• Orders can be canceled within 12 hours of purchase or before the order has been shipped.

• Once shipped, orders cannot be canceled but may be returned according to our return policy.

6. Contact Us

For any questions about returns and refunds, please contact us